AI voice agent for customer calls

Pick up
every single
call.

Belp.AI connects with your existing phone setup, answers customer questions, safely checks approved business systems when needed, captures details for follow-up, and transfers callers to the right person when human support is required.

1.8sAvg. pickup
94%First-call resolve
24/7Coverage
0Missed jobs
Live · INB-2847 02:14
CallerHi, has my shipment FW-3382 cleared customs yet?
BelpYes — FW-3382 cleared at 09:14 this morning. Delivery is tomorrow before noon.
CallerGreat. Can I add insurance on it?
BelpThat needs operations. Transferring you now with the ref attached.
Capture → OpsConfidence 98%
The problem

Missed calls mean
missed work.

Every customer call matters. But your team can't be on every call, every hour of the day.

01 · The reality

Customers expect faster answers — or they call someone else.

A slow response, or no response, is often enough for them to call your competitor. Today's caller decides in under a minute.

02

Your team can't always answer.

Meetings, busy periods, and time off all create gaps in coverage.

03

Repeated questions burn hours.

Your best people answer the same things again instead of focusing on real work.

04

After-hours calls slip away.

Customers call when it suits them — not just during business hours.

05

Not every call needs a human first.

Most can be answered, captured, or routed before anyone steps in.

The solution

Let Belp
answer first.

Belp.AI answers customer calls using your approved business information. It can safely check connected systems when needed, capture details when your team is unavailable, and transfer callers to the right person when human support is required.

Live triage · Last 4 callsReal-time
11:42
+61 4XX · Sydney"Where is my shipment FW-3382?"
Answered
11:38
+61 2XX · Melbourne"Quote for 12 pallets, weekly run."
Captured
11:35
+61 4XX · Brisbane"Add insurance on FW-3382."
Routed · Ops
02:14
+61 3XX · After hours"Tomorrow's pickup window?"
Answered
Approved info only · Humans get the calls that need them4 / 4 handled
How Belp works

Every call lands
somewhere.

Belp answers using approved business information, transfers to a human when needed, and captures details when follow-up is required — so nothing falls through, day or night.

01 · TRIGGER

After-hours calls.

Capture details when customers call outside business hours.

02 · TRIGGER

Team busy.

If the caller asks for a person and no one is available, Belp records the request for follow-up.

03 · TRIGGER

Needs human review.

If Belp can't confidently answer, it captures the question so your team can respond later.

Follow-up flowCaptured → reviewed → called back
01Customer call
02Belp.AI answers
03 · DecisionResolve · transfer · capture
04 · Trigger metCapture contact details
05Saved in Belp backendCaller details · reason · transcript · callback status.
06 · Daily summaryManual or approved AI callbackYour team stays in control of follow-up.
Your team can review captured requests in the Belp backend or receive a daily summary. Once an approved answer is added, your team can call back manually — or allow Belp to arrange a callback using the approved response.
Connection options

Use Belp with -
or without - a PBX.

You don't need to replace your current phone setup. Use a Belp-connected number, forward calls from your existing number, or route calls from your current PBX.

OPTION 01

Use a Belp number.

Get a Belp-connected number and use it directly for customer calls. The simplest way to start.

CallerBelp number
OPTION 02

Forward existing calls.

Forward calls from your current mobile or landline. Keep the number your customers already know.

CallerYour numberBelp
OPTION 03

Connect your PBX.

Route calls from your existing PBX or cloud phone system to Belp for AI answering. No replacement.

CallerPBXBelp
Who it's for

Built for businesses
where calls matter.

From service businesses to logistics, clinics, real estate, eCommerce and professional services, Belp helps teams answer calls, capture details, and follow up faster.

Freight & logistics

Shipment & service enquiries.

Tracking, service info, document guidance, department routing, customer follow-up.

View industry
Home services

Quotes, jobs, after-hours.

Quote requests, urgent jobs, location details, availability, after-hours enquiries.

View industry
eCommerce

Order & delivery support.

Order questions, delivery enquiries, return information, product questions.

View industry
Professional

New client enquiries.

Service info, consultation requests, follow-up capture - without tying up senior staff.

View industry
Ready when you are

See how Belp could
work for your business.

A short demo with sample calls for your industry. And answers to anything specific about your phone system.